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Loss exposure resulting from employee drug use, internal theft, organized retail crime and non-compliance to regulatory requirements are business realities. Metro One’s Investigations Division provides a broad spectrum of investigative services that identify risk sources and enable you to eliminate internal and external threats to your business. Trained and supervised by former law enforcement professionals and risk management executives in the private sector, the investigative services we provide for our clients are highly effective and conducted with strict adherence to legal and regulatory requirements.
Metro One LPSG is a licensed private investigative corporation performing undercover operations for a variety of businesses. Our undercover operatives secure employment at our clients’ targeted locations and report on behavior that places their business at risk. Drug use, internal theft and illegal or unethical behavior that could damage the client’s brand are the activities our operatives are trained to identify and report. As former asset protection professionals working for large corporations; our undercover management team is expert at developing relevant intelligence while adhering to professional and ethical standards.
Candidates that fit our undercover profile are thoroughly screened before hire including extensive background and reference verification. All of our undercover operatives have successfully completed the Metro One Undercover Certification Training before assignment. The operative’s activities are monitored daily by an Investigations Manager. They complete daily reports reviewed by their manager and forwarded to our client. The confidentiality of an undercover operation is preserved in all communications between the operative, our management team and our client. At the client’s request, our undercover team assists in planning the conclusion of the operation and in coordinating with the appropriate branch of law enforcement in the prosecution of offending parties.
A Metro One LPSG undercover operation provides intelligence on sources of loss, drug abuse and illegal or unethical behavior from a view within the client’s operation. This highly effective means of evidence gathering is conducted with full compliance to all regulatory and legal requirements. The methods employed by our undercover division protect the interests of our clients while maintaining a safe and secure work environment for their employees.
Sales staffs are frequently unable to cope with persistent shoplifting and the sophisticated methods employed by members of organized shoplifting rings. Our store detective program provides a vital ingredient to an effective asset protection/loss prevention program: the threat of apprehension and prosecution. Metro One’s store detectives have halted repeated shoplifting incidents in our client’s stores by apprehending ring members and assisting local authorities in their prosecution. Our investigations teams are extremely effective in gathering intelligence on organized retail crime rings and using it to counter their activity in our clients’ locations. Detective teams are deployed in high-risk stores where repeated shoplifting incidents are noted. Shortly after deployment, the resulting arrests establish an effective deterrent to the casual shoplifter and drives organized rings to other retailers.
All store detectives are required to complete the Metro One LPSG Store Detective Certification Training Course before deployment. Instruction includes classroom training and forty hours of field training. As part of their field-training, store detectives participate in a role-playing exercises conducted by our field-trainers who simulate the shoplifting techniques and apprehension scenarios detectives will encounter. On-the-job training and development continues via weekly meetings with their manager. Video and intelligence on shoplifting rings and incidents of organized retail crime gathered from surrounding stores are reviewed during these meetings.
Metro One LPSG provides its store detective clients with a vehicle for reporting metrics that gauge the productivity and recovery rate of our service.
With a management team comprised of former retail loss prevention executives; our store detective program is at the height of the contract industry in productivity and in protecting our clients and their employees from the risks associated with shoplifting incidents.
Metro One LPSG applies its law enforcement and private sector experience to craft strategies for meeting the specific investigative needs of our clients. We have applied undercover operations, surveillances and created shell companies to execute sting operations that have uncovered elaborate networks of organized internal and external theft. Our capabilities range from investigating activity from the branch level up to the executive level. Our services include the coordination of our clients, law enforcement and our investigators in gathering evidence and planning the interviewing, apprehension and prosecution of the involved parties. Metro One’s investigative service is best described as a results oriented approach while conforming to legal and ethical standards that protect our clients, their employees and their brand.
Metro One LPSG offers compliance testing for adherence to corporate policy and employee integrity. Our investigators pose as customers and report on noncompliance to regulatory requirements, corporate policy and diversion of funds. Results are reviewed by our investigations division, summarized and presented to the client.
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